How to make a pet insurance claim

Firstly, if you are reading this page then there is a good chance that something may have happened to your pet. If so, we are sorry to hear that and hope to do all we can to help. Starting your claim with us is easy to do, just follow the steps below.

Step 1: Request your pet insurance claim form

Simply complete the form below and select which type of claim form you need. Once you've clicked 'Continue' you will be able to download a PDF form to your computer.

To request a paper copy of our claim forms, please contact us via email or phone
If you should need to speak to us regarding a claim please contact claims:
Tel: 03300 243 556
Fax: 03300 242 971
Hours: Mon to Fri 08:00-17:30 | Sat 09:00-12:00

P Value
- A huge 20% introductory discount! ^[1]
- 10% extra off multi-pet policies!^†
- Standard cover from £5.89* for cats and only £5.33* for dogs
- Lifetime^♦ cover from £8.08* for cats and £7.71* for dogs
^† When insuring more than one pet.

*Based on monthly premium including introductory discount on a multi-pet policy. Based on a Moggie cat age 3 years old, Small Mongrel age 6 months (Standard Cover) or a Jack Russell age 2 years old (Lifetime Cover), all living in York.

[1] The 20% introductory discount is available from the start of the policy until its first review/renewal date.

You will not receive any advice or a recommendation from us for insurance. To identify your demands and needs we may ask some questions to narrow down the selection of products that we will provide details on. You will need to make your own choice about how to proceed.

We're here to help you

There may be times when you need a little help for physical, mental health, or financial reasons; we have a range of ways in which we can provide you with extra support.

To help us help you, let us know what we can do to adapt what we do or how we do it to best suit your circumstances, or if you find anything unclear, please contact our friendly team via telephone on 03300 244 005.

You and your Pet

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