How to contact us

By Email

In most cases you will be able to find the answer you are looking for in our Help & FAQ section. However, should you need to contact us, you can do so at any time using the form below. All fields marked with * must be completed.

               

              By Phone or Post:

              Christmas Opening Hours

              This time of year is about reflection and spending time with friends and family, so, we’re changing our opening hours slightly during the festive period to allow our team to do just that.

              Customer Contact and Sales Claims Customer Experience and Affiliates & Brokers
              21st December - 9am – 12.15pm 21st December - 9am – 12pm 21st December - CLOSED
              22nd December - CLOSED 22nd December - CLOSED 22nd December - CLOSED
              23rd December - 8am-7pm 23rd December - 8am-7pm 23rd December - 8.30am-5pm
              24th December – 8am-12pm 24th December – 8am-12pm 24th December – 8am-12pm
              25th December – CLOSED 25th December – CLOSED 25th December – CLOSED
              26th December – CLOSED 26th December – CLOSED 26th December – CLOSED
              27th December – 8am – 7pm 27th December – 8am – 7pm 27th December – 8:30am – 5pm
              28th December - 9am – 12.15pm 28th December - 9am – 12pm 28th December - CLOSED
              29th December – CLOSED 29th December – CLOSED 29th December – CLOSED
              30th December - 8am-7pm 30th December - 8am-7pm 30th December - 8.30am-5pm
              31st December – 8am-12pm 31st December – 8am-12pm 31st December – 8am-12pm
              1st January – CLOSED 1st January – CLOSED 1st January – CLOSED

              Alternatively you can simply choose you the most appropriate means of contact from the following list:

              New Customers:

              Tel: 03300 242 374
              Fax: 03300 242 971
              Hours: Mon to Fri 08:00-19:00 | Sat 08:30-17:00 | Sun: Closed |
              Bank Holidays: Closed | Christmas & Boxing Day: Closed

              Existing Customers:

              Tel: 03300 243 556
              Fax: 03300 242 971
              Hours: Mon to Fri 08:00-19:00 | Sat 09:00-12:00
              Tel: 03300 243 539
              Fax: 03300 242 971
              Hours: Mon to Fri 08:00-19:00 | Sat 08:30-17:00 | Sun: Closed |
              Bank Holidays: Closed | Christmas & Boxing Day: Closed
              www.pet-insurance.co.uk
              Thorpe Underwood Hall
              Ouseburn
              York
              YO26 9SS

              All calls are charged at your standard rate.